Terms of Use

EFFECTIVE DATE: 23 NOVEMBER 2025

AGREEMENT TO OUR LEGAL TERMS

We are Alerte Digital Health Pte Ltd, doing business as Alerte Digital Vet and Atrio (‘Company’, ‘we’, ‘us’, or ‘our’), a Singapore-registered company operating in Australia under ABN 36 617 888 285, with our Australian office at 4803/27 Therry Street, Melbourne, Victoria 3000. We also make the Services available to customers and veterinary professionals in New Zealand.

We operate the website https://alertedigitalvet.com and the web application https://app.alertedigitalvet.com, together with any related hardware products, including the Atrio PetPulse device, and all associated software, analytics, and support services (collectively, the ‘Services’).

Atrio Vet is an advanced digital health platform designed for use in veterinary practice. It integrates AI-assisted analytics with compatible devices to support diagnostic, monitoring, and therapeutic assessments of animal health. The platform processes physiological data and provides insights to assist veterinarians in clinical evaluation. It is not intended for use in human healthcare. Atrio PetPulse is a companion hardware device that records physiological data from animals for analysis through the Atrio Vet software platform.

You can contact us by email at info@alertedigitalvet.com or by post to Alerte Digital Health Pte Ltd, 4803/27 Therry Street, Melbourne, Victoria 3000, Australia.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you’), and Alerte Digital Health Pte Ltd, concerning your access to and use of the Services. By using our Services, whether through the online platform or through any in-person purchase or activation of Atrio Vet, you acknowledge that you have read, understood, and agreed to be bound by these Legal Terms.

If you are located in New Zealand, your use of the Services is also subject to the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, to the extent applicable.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will notify you of any material updates to these Terms via email or by posting the revised version on our Site. Continued use of the Services after such notice constitutes your acceptance of the updated Terms.

By using the Services, you confirm that you are a veterinary professional or acting under the supervision of one.

We recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are operated in accordance with applicable Australian and New Zealand laws, including the Privacy Act 1988 (Cth), the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law), the Privacy Act 2020 (NZ), the Consumer Guarantees Act 1993 (NZ), and relevant federal, state, and New Zealand veterinary practice legislation.

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics contained in or made available through the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’).

Our Content and Marks are protected by copyright, trademark, and other intellectual property laws in force in Australia and New Zealand, and by international treaties.

The Content and Marks are provided through the Services ‘as is’ for your internal business or professional use only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, including the PROHIBITED ACTIVITIES section below, we grant you a non-exclusive, non-transferable, revocable licence to:

access and use the Services; and
download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business or professional purpose.

Except as expressly permitted in this section or elsewhere in these Legal Terms, no part of the Services, and no Content or Marks, may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as permitted under these Legal Terms, please contact us at info@alertedigitalvet.com.

If we grant permission for you to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owner or licensee and ensure that any copyright, trademark, or proprietary notice appears clearly on such material.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms, and your right to use our Services will terminate immediately.

Your Submissions

Please review this section and the PROHIBITED ACTIVITIES section carefully before using the Services to understand the rights you grant to us and the obligations you assume when submitting or uploading any content through the Services.

Operational Data: When you input information such as animal identifiers, owner details, clinical notes, or veterinary history into the Services (‘Operational Data’), that information remains confidential and is handled in accordance with our Privacy Policy. You retain ownership of that Operational Data and grant us a non-exclusive, worldwide, royalty-free, perpetual and irrevocable licence to collect, use, store, process, analyse, and derive insights from that data for the purposes of operating, maintaining, developing, training, enhancing, and improving the Services, including our AI models and related technologies, or as otherwise required by law.

Feedback and Other Submissions: If you choose to send us any other communication, including questions, comments, suggestions, ideas, or feedback about the Services (‘Submissions’), you agree that we may use such Submissions freely. You grant us a perpetual, irrevocable, worldwide licence to use, reproduce, modify, or distribute those Submissions for any lawful purpose, commercial or otherwise, without obligation or compensation to you.

Your Responsibilities

When providing Operational Data or Submissions, you:

confirm that you have read and agree with our PROHIBITED ACTIVITIES section and will not submit any illegal, harassing, defamatory, obscene, discriminatory, threatening, false, or misleading material;
ensure that you have the necessary consents and rights to provide any personal or clinical information entered into the platform; and
acknowledge that we will process such data in accordance with our Privacy Policy and applicable privacy and data protection laws.

You are solely responsible for your Operational Data and Submissions, and you agree to indemnify us for any loss or damage we suffer as a result of your breach of this section, any third-party intellectual property rights, or applicable law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

(1) you have the legal capacity and authority to enter into and comply with these Legal Terms;

(2) you are at least 18 years of age and, if using the Services on behalf of a veterinary practice or other entity, you are authorised to do so;

(3) you will not access or use the Services through automated or non-human means, including bots, scripts, or other software tools, except where expressly permitted by us;

(4) you will not use the Services for any unlawful, unauthorised, or unethical purpose; and

(5) your use of the Services will comply with all applicable Australian and New Zealand laws, regulations, and professional standards, including those relating to veterinary practice and data privacy.

If any information you provide is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your access to the Services and to refuse any current or future use of the Services (in whole or in part).

4. PAYMENT METHODS AND BILLING

Payment Methods and Billing

We accept payment for the Services through the following methods:

Payment via secure online checkout (processed by Stripe);
Automatic recurring payments, processed via Stripe, for ongoing subscriptions, rentals, or instalment purchase plans, charged monthly (or at another agreed interval) to your nominated payment method; and
Payment by invoice, due within seven (7) calendar days of the invoice date, unless otherwise agreed in writing.

All payments must be made in Australian dollars (AUD). Prices shown on our Site are exclusive of Goods and Services Tax (GST) unless otherwise stated. Delivery or handling charges, if applicable, will be disclosed at checkout or included on your invoice prior to payment.

You agree to provide current, complete, and accurate purchase and account information for all transactions. You must promptly update your details — including contact information, payment method, and billing address — so that we can complete your transactions and communicate with you as needed.

Recurring Payments

Certain Services — such as subscriptions, device rentals, or instalment purchase plans — may include recurring monthly or periodic charges.

By selecting a recurring payment option at checkout or entering into a recurring invoicing arrangement, you authorise us (or our payment processor, Stripe) to either:

automatically debit your nominated payment method on a recurring basis for the applicable amounts; or
issue invoices for payment within the agreed period for each billing cycle.

These recurring charges will continue until the arrangement is cancelled in accordance with these Terms.

You may cancel a recurring payment or invoicing arrangement at any time by contacting us at info@alertedigitalvet.com, subject to any applicable notice period or minimum commitment term. Cancellation will take effect at the end of the current billing cycle, and no partial refunds will be issued for any unused portion of a period already billed.

For customers in Australia and New Zealand, recurring payments are processed in accordance with the respective consumer protection and electronic transactions laws of each country.

Minimum Term and Early Termination

Certain Services — such as subscriptions, device rentals, or instalment purchase plans — may include a minimum contractual term. The applicable minimum term will be stated at the time of order or activation.

If you cancel a Service before the end of its minimum term, you will remain liable for:

all amounts owing up to the effective cancellation date; and
an early termination fee equal to the lesser of:
(a) the remaining charges for the balance of the minimum term; or
(b) a reasonable amount reflecting our genuine pre-estimate of loss resulting from early termination (such as unrecovered discounts, setup, or equipment costs).

We may, at our discretion, waive or reduce the early termination fee in exceptional circumstances.

You must provide at least 30 days’ written notice to cancel a Service that is subject to a minimum term. Cancellation will take effect at the end of the notice period or the current billing cycle, whichever occurs later.

At the end of the minimum term, the Service will automatically continue on a month-to-month basis at the then-current rates unless you notify us in writing of your intention to cancel prior to renewal.

This clause operates subject to your rights under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993.

Payment Authorisation and Corrections

You authorise us to charge your nominated payment method or issue invoices for all amounts due — including those payable at the time of purchase, at the start of each recurring billing cycle (if applicable), or upon invoice issue.

We reserve the right to correct any pricing errors or omissions, even after an order has been submitted or payment received.

We may, at our discretion, limit or refuse any order placed for the Services. We may also restrict or cancel quantities purchased per customer, veterinary practice, or transaction if we reasonably believe the purchase is unauthorised, fraudulent, or intended for resale.

Nothing in these Terms limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993.

If a refund or remedy is required under applicable consumer law, it will be provided in accordance with that law.

5. PURCHASES, RENTALS AND USAGE-BASED FEES

Atrio PetPulse Device Options

We offer several options for accessing and using the Atrio PetPulse device, including outright purchase, rental, and instalment purchase arrangements.

The details, pricing, and conditions of each option are published on our website or otherwise provided to you in writing at the time of order.

For rental arrangements, a refundable bond may apply. Bonds are returned at the end of the rental period once the device has been returned in good working condition, subject to reasonable wear and tear.

Ownership of an Atrio PetPulse device transfers to you only once full payment has been received under the applicable purchase terms.

All Atrio PetPulse devices are supplied in accordance with the Australian Consumer Law and, where applicable, the New Zealand Consumer Guarantees Act 1993, both of which provide guarantees that cannot be excluded.

Atrio Vet Software Access and Report Fees

Use of the Atrio Vet software platform is required to operate the Atrio PetPulse device.

Access to the platform and any associated report or specialist-review services is provided on a usage-based or subscription basis.

Current fees and billing terms are published on our website or will be advised to you in writing prior to activation or renewal.

You will be invoiced (or charged automatically, where applicable) in accordance with the billing method selected at the time of purchase or registration.

Payment is due within the period stated on the invoice, unless otherwise agreed in writing.

Billing and Payment

Payment may be made through secure online checkout (processed by Stripe) or by invoice, payable within the specified payment period.

You authorise us (or our payment processor) to charge your nominated payment method for all applicable amounts arising from your use of the Services.

We may correct genuine pricing or billing errors in good faith.

Cancellation and Returns

You may cancel your access to the Services, including any subscription, rental, or instalment arrangement, by contacting us at info@alertedigitalvet.com.

Atrio Vet Software: Cancellation takes effect at the end of your current billing cycle.
Atrio PetPulse Rental: Cancellation is effective at the end of the current rental period, and the device must be returned within the timeframe notified. Bonds are refunded after inspection, less any reasonable costs for repair or replacement of damaged or missing parts.
Atrio PetPulse Purchase: Device purchases are non-refundable, except as required by law, including under the Australian Consumer Law or, where applicable, the New Zealand Consumer Guarantees Act 1993.

Fee Changes

We may adjust the pricing of any Atrio Vet software services, report fees, or Atrio PetPulse rental or purchase options from time to time.

Any changes will be communicated in writing, including by email or publication on our website, with reasonable notice before taking effect.

Continued use of the Services after the new rates take effect constitutes your acceptance of the updated pricing.

6. REFUNDS AND CONSUMER GUARANTEES

Australian and New Zealand Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or, where applicable, the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

For major failures with a product or service, you are entitled to:

a replacement or refund; and
compensation for any other reasonably foreseeable loss or damage.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time. If this is not done, you are entitled to a refund for the goods or to cancel the contract for the service and obtain a refund of any unused portion.

Nothing in these Terms limits or modifies the rights, remedies, or guarantees that you may have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, as applicable.

Atrio PetPulse Devices

Atrio PetPulse devices are supplied with the consumer guarantees described above.

If your device is faulty or fails to function as promised and the issue cannot be resolved remotely, please contact us at info@alertedigitalvet.com to arrange repair, replacement, or refund in accordance with the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act 1993.

This guarantee does not cover damage caused by misuse, unauthorised modification, or accidental damage outside normal wear and tear.

For rental devices, repairs or replacements will be managed directly by us, and bond refunds will be processed once the device is inspected and found to be in acceptable condition.

Atrio Vet Software Services

Because access to the Atrio Vet platform is provided as a digital service, refunds are generally not available once access has been activated or reports have been generated, except as required under applicable consumer-protection law.

If a software failure prevents you from accessing or using the Services as intended, we will work to promptly resolve the issue or, if necessary, provide an appropriate remedy under the Australian Consumer Law or New Zealand Consumer Guarantees Act 1993, as applicable.

Requesting a Refund or Remedy

To request a refund, repair, or replacement, please contact us at info@alertedigitalvet.com and provide:

proof of purchase or invoice number;
a description of the issue; and
photographs or other documentation (if applicable).

We will respond within a reasonable timeframe to confirm next steps. Refunds for eligible transactions will be processed using your original payment method unless otherwise agreed.

7. COMPLAINTS HANDLING

If you have a concern or complaint about our products, services, or your experience with Alerte Digital Vet, please contact us at info@alertedigitalvet.com with details of the issue and any supporting information. We will acknowledge receipt of your complaint and use reasonable efforts to investigate and resolve it promptly in accordance with Australian Consumer Law and, where applicable, the New Zealand Consumer Guarantees Act 1993. If we are unable to resolve your complaint through initial discussions, the matter may be escalated in accordance with the DISPUTE RESOLUTION process set out in these Terms.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which they are provided. The Services may not be used in connection with any unauthorised or unlawful activities, or for any commercial purpose not expressly permitted by Alerte Digital Health.

As a user of the Services, you agree not to:

use the Services in a way that breaches any applicable law, regulation, veterinary standard, or professional code of conduct;
use the Services for any diagnostic or therapeutic purpose relating to human healthcare;
damage, disable, or otherwise interfere with the normal operation, security, or integrity of the Services, or any associated systems or data;
gain, or attempt to gain, unauthorised access to any part of the Services, user accounts, or our networks;
copy, modify, adapt, decompile, disassemble, or reverse engineer any software, hardware or firmware contained in the Services, except as expressly permitted by applicable law;
transmit, upload, or distribute any virus, worm, or other malicious code;
interfere with another user’s lawful access to, or enjoyment of, the Services;
impersonate another person or misrepresent your identity or affiliation;
use the Services to harass, intimidate, abuse, or threaten any person, including our staff or representatives;
use the Services to collect, process, or disclose any data unlawfully, including personal information without the required consent;
use any automated means (including bots, scrapers, or spiders) to access or interact with the Services without our prior written permission;
use the Services for the purpose of building a competing product or service;
use the Services to send unsolicited communications, spam, or promotional content without consent; or
sell, lease, or otherwise transfer your account in breach of the applicable purchase or rental terms.

We reserve the right to suspend or terminate your access to the Services if you engage in any prohibited activity or violate these Terms.

9. USER GENERATED CONTRIBUTIONS

The Services are not intended to provide a public forum or allow users to post or share content publicly.

Users may, however, upload or submit information necessary for the operation of the Services, including Operational Data such as animal identifiers, owner details, clinical notes, or veterinary history.

All information submitted through the Services is handled in accordance with our Privacy Policy and applicable privacy laws in Australia and New Zealand. You remain responsible for ensuring that any information you provide is accurate, lawful, and shared with appropriate consent.

10. CONTRIBUTION LICENCE

You acknowledge and agree that we may collect, store, process, and use any data or personal information you provide, in accordance with these Terms and our Privacy Policy, for the purposes of operating, maintaining, and improving the Services.

By providing Operational Data, including animal identifiers, physiological information, clinical notes, or other data generated through use of the Services, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, analyse, and derive insights from that data for the purpose of developing, training, enhancing, and validating our AI models, algorithms, and related technologies. This licence survives termination of these terms.

Operational Data will continue to be handled in accordance with our Privacy Policy including any de-identification obligations that apply to personal information.

By providing feedback, suggestions, or recommendations regarding the Services, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable licence to use and incorporate that feedback into our products and services without compensation or obligation to you.

11. SERVICES MANAGEMENT

We may, at our discretion and acting reasonably, take steps necessary to ensure the proper operation, security, and integrity of the Services. This may include actions to protect our rights, maintain compliance with applicable laws, and safeguard the privacy and data of all users.

Without limiting the foregoing, we may:

(1) monitor use of the Services to identify or investigate potential breaches of these Legal Terms or unlawful activity;

(2) take appropriate action (including suspension or termination of access) where we reasonably believe a user has breached these Legal Terms or any applicable law, and where necessary, report such conduct to law enforcement or regulatory authorities;

(3) restrict, suspend or disable access to data, files, or accounts that compromise system performance, security, or other users’ access;

(4) remove or disable files or content that are excessive in size or place an unreasonable load on our systems; and

(5) manage the Services in a manner that ensures stability, performance, and compliance with applicable legal and professional requirements.

We will exercise these rights in a fair and proportionate manner, consistent with our obligations under Australian and New Zealand law.

12. PRIVACY POLICY

Atrio Vet processes animal health information and may collect limited owner or clinic contact details where required to operate the Services or support clinical workflows.

All personal information is handled in accordance with the Privacy Act 1988 (Cth) (Australia), the Australian Privacy Principles (APPs) and, where applicable, the Privacy Act 2020 (NZ).

We are committed to protecting the privacy and security of all information entrusted to us. For details on how we collect, store, use, and disclose information, please review our Privacy Policy, which forms part of these Legal Terms.

By using the Services, you acknowledge and agree to be bound by that Privacy Policy.

The Services and related data storage systems are hosted in Australia. If you access the Services from another jurisdiction, you consent to the transfer and processing of your information in Australia in accordance with Australian privacy law, and, where applicable, the Privacy Act 2020 (NZ).

13. TERM AND TERMINATION

These Legal Terms remain in effect for as long as you access or use any part of the Services.

We may suspend or terminate your access to the Services (in whole or in part) if we reasonably believe that:

you have breached these Legal Terms or any applicable law;
your use of the Services poses a risk to system integrity, security, or other users;
continued access would cause harm or potential liability to us or others; or
we are required to do so by law or regulatory direction.

Where reasonable, we will provide you with prior notice of suspension or termination and an opportunity to resolve the issue.

However, we may act immediately without notice if necessary to protect system security, user data, or our legal obligations.

If your access is terminated, your right to use the Services immediately ceases. You must promptly return any rented or loaned Atrio PetPulse device and pay any outstanding amounts owed.

Termination does not affect any rights or obligations that have accrued prior to termination, including payment obligations or rights to claim damages for breach.

You are prohibited from creating a new account or accessing the Services under another name or entity while your access remains suspended or terminated.

We reserve the right to take appropriate legal action, including civil or injunctive relief, to protect our interests.

14. MODIFICATIONS AND INTERRUPTIONS

We may, from time to time, modify, update, suspend, or discontinue any part of the Services functionality to maintain, improve, or enhance performance, security, or compliance with legal and technical requirements.

Where practicable, we will provide notice of significant changes that materially affect your use of the Services. Minor changes or temporary interruptions (for example, maintenance or updates) may occur without notice.

While we take reasonable steps to maintain continuous operation, we do not guarantee that the Services will always be available or uninterrupted.

The Services may occasionally be affected by factors beyond our control, such as network outages, third-party service disruptions, or maintenance activities.

To the maximum extent permitted by law, we are not liable for any loss, damage, or inconvenience arising from any interruption, suspension, modification, or discontinuation of the Services, provided we have acted reasonably and in accordance with our legal obligations.

Nothing in these Legal Terms obliges us to maintain or support any specific version of the Services, or to provide future updates or releases, except where required by law.

15. GOVERNING LAW

These Legal Terms shall be governed by and construed in accordance with the laws of Victoria, Australia.

If you are located in New Zealand, these Terms will also be subject to the Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ), to the extent applicable.

You and Alerte Digital Health Pte Ltd agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, and, where required under New Zealand consumer protection law, the courts of New Zealand.

16. DISPUTE RESOLUTION

Informal Resolution

If a dispute, claim, or controversy arises out of or relates to these Legal Terms or the Services (a ‘Dispute’), each Party agrees to use reasonable efforts to resolve the matter through good-faith discussions and negotiations before commencing formal proceedings.

Either Party may initiate this process by providing written notice of the Dispute to the other Party. The Parties will then attempt to resolve the Dispute within thirty (30) days of that notice, unless otherwise agreed in writing.

Mediation

If the Dispute cannot be resolved through informal negotiation, the Parties agree to attempt to resolve it through mediation:

in Melbourne, Victoria, administered in accordance with the Resolution Institute Mediation Rules (or any replacement or equivalent rules); or
for New Zealand customers, in Auckland (or another mutually agreed location in NZ) under equivalent mediation rules.

Each Party will bear its own costs of the mediation and share the mediator’s fees equally.

Court Proceedings

If the Dispute is not resolved within sixty (60) days after the written notice of Dispute (or such longer period as agreed in writing), either Party may commence proceedings in the courts of Victoria, Australia, or, where required by law, in the courts of New Zealand.

Nothing in this clause prevents a Party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction.

17. CORRECTIONS

While we take reasonable care to ensure that information on the Services is accurate and up to date, there may occasionally be typographical errors, inaccuracies, or omissions — including in descriptions, availability, or other details.

We reserve the right to correct any such errors, inaccuracies, or omissions and to update or change information on the Services at any time, acting reasonably and without prior notice.

18. AUSTRALIAN AND NEW ZEALAND CONSUMER LAW NOTICE

Nothing in these Legal Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or, where applicable, under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

If any goods (including Atrio PetPulse devices) or services (including access to the Atrio Vet platform) fail to meet a consumer guarantee, you are entitled to a remedy in accordance with the applicable law.

19. DISCLAIMER

To the extent permitted by law, the Services are provided on an “as is” and “as available” basis, subject always to your rights under Australian Consumer Law or, where applicable, the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

The information and outputs generated by Atrio Vet are intended to assist qualified veterinary professionals and should not replace professional clinical judgment. Users remain responsible for interpreting all diagnostic or monitoring data within the context of each individual case.

Except as expressly required by the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993, we exclude all warranties, representations, and guarantees (whether express, implied, statutory, or otherwise) relating to the accuracy, performance, reliability, or suitability of the Services.

We do not warrant that the Services will be error-free or continuously available, or that any defects will be corrected.

We are not responsible for:

(1) any error, inaccuracy, or omission in the content or data generated by the Services;

(2) any loss or damage arising from unauthorised access to data or systems;

(3) any interruption, delay, or system failure beyond our reasonable control; or

(4) any virus, malware, or other harmful code transmitted through third-party networks.

We make no endorsement of, and accept no responsibility for, any third-party product, service, or link appearing on or through the Services. Users should exercise their own professional judgment and caution when relying on any information or making purchasing decisions.

20. LIMITATION OF LIABILITY

To the extent permitted by the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 (NZ), and any other applicable laws:

Our total aggregate liability to you for any claim arising out of or in connection with the Services, whether in contract, tort (including negligence), statute, or otherwise, will not exceed the total amount of fees paid by you for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.
We will not be liable for any indirect, consequential, incidental, special, or punitive loss or damage, including loss of profit, revenue, data, or goodwill, except to the extent such liability cannot lawfully be excluded.

Nothing in these Legal Terms limits or excludes liability that cannot be limited or excluded under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or any other applicable law.

21. INDEMNIFICATION

You agree to indemnify and hold harmless Alerte Digital Health Pte Ltd, its officers, employees, and agents from and against any loss, damage, cost, or liability, expenses, and claims (including reasonable legal fees) arising from or in connection with:

(1) your use or misuse of the Services (in whole or in part);

(2) your breach of these Legal Terms or of any applicable law; or

(3) any claim that your use of the Services infringes the rights of a third party.

We will notify you promptly of any such claim and may, at our discretion, assume control of the defence. You agree to cooperate, at your expense, with any reasonable requests in connection with that defence.

This indemnity is a continuing and independent obligation, survives termination or expiry of these Legal Terms, and is not affected by any other matter, including our negligence or default (to the extent permitted by law).

22. USER DATA

We maintain certain information and data that you transmit through the Services to enable their operation and performance.

While we perform regular system backups and apply reasonable safeguards, we cannot guarantee that data will not be lost or corrupted.

You are responsible for maintaining your own backups of Operational Data.

To the extent permitted by the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or other applicable laws, we are not liable for any loss or corruption of data, except where such loss arises from our gross negligence or wilful misconduct.

23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By accessing the Services, sending us emails, or completing online forms, you consent to receive communications from us electronically.

You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement for written communication, in accordance with the Electronic Transactions Act 1999 (Cth) (Australia) and, where applicable, the Electronic Transactions Act 2002 (NZ).

You consent to the use of electronic signatures and records in connection with all transactions conducted through the Services and waive any requirement for original, non-electronic documents or signatures, to the extent permitted by law.

24. MISCELLANEOUS

These Legal Terms, together with any policies or notices published on the Services, constitute the entire agreement between you and Alerte Digital Health Pte Ltd concerning your use of the Services.

Failure by either Party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

If any provision of these Terms is held invalid or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.

We may assign or transfer our rights and obligations under these Terms without notice, provided the assignee agrees to be bound by them.

You may not assign or transfer your rights without our prior written consent.

We are not liable for any delay or failure in performance caused by events beyond our reasonable control.

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the Parties.

These Terms will not be construed against a Party merely because that Party drafted them.

25. CONTACT US

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Alerte Digital Health Pte Ltd

ABN 36 617 888 285

4803/27 Therry Street

Melbourne, Victoria 3000

Australia
info@alertedigitalvet.com

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info@alertedv.com

Melbourne, Australia

AN ALERTE DIGITAL HEALTH COMPANY