Terms of Use

Alerte Digital Health Pte Ltd operates as Alerte Digital Vet and Atrio. We are Singapore-registered and operate in Australia under ABN 36 617 888 285, with an Australian office at 4803/27 Therry Street, Melbourne, Victoria 3000. We also serve customers in New Zealand.

We provide Atrio Vet — a cloud-based digital health platform for veterinary practice with AI analytics — and the Atrio PetPulse, a hardware device that records animal physiological data for cardiac monitoring.

Our services are for veterinary professionals, or people working under their supervision. They are intended for animal healthcare and are not intended for use in human healthcare.

You may not engage in unauthorised access, reverse engineering, automated scraping, or the development of competing products using our services. Use the platform and device only as intended and as permitted by these terms.

When you use the platform and device, we collect animal physiological, diagnostic and clinical data (“Operational Data”) to deliver the service, and to train and improve our AI models. Operational Data does not include personal information about you or your clinic. Our use of this data continues after your account is closed, to the extent it has already contributed to a trained model.

Services operate on subscription, rental or purchase models. Recurring charges continue until you cancel by emailing info@alertedv.com; cancellation takes effect at the end of your current billing period. Device purchases are non-refundable except where consumer law applies. Early termination of a minimum-term contract may trigger fees.

Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 apply where relevant and cannot be excluded. Faulty devices qualify for repair, replacement or refund as required by law.

These terms are governed by the law of Victoria, Australia, and you agree that the courts of Victoria have exclusive jurisdiction over any dispute arising from them. Where you are a consumer in New Zealand, the Consumer Guarantees Act 1993 and other mandatory New Zealand consumer protections continue to apply regardless of this clause.